Trouble Shooting
If you've followed the How To Frame IDX page and found a bit of trouble then here is the place you'll find the answers.
Below are issues others have had and detailed examples of how to fix the problem. If you have any trouble that is not found here you can call 888-690-8803 or email us at support@killeridx.com.
When I put the IDX Link in a browser to "test" it I get a Sorry message?
This is by design and not a problem. Your IDX Link is designed to ONLY work within your website (remember that website address you added to your FlexMLS Profile), so copying the link into a browser or putting it into an un-authorized website will trigger the Sorry message. Don't worry, go ahead and add the IDX Link to your website and then visit that page to see the live IDX search features.
When I visit my website I see the Sorry message?
This normally occurs for one or more of the following reasons:
- You updated your FlexMLS Profile less that 1 hour ago. With FlexMLS came some very nice upgrades, one of which is that IDX data is now updated hourly rather that the slow daily updates we had with TEMPO. But you still need to wait that hour for the IDX database to be sync'd with the FlexMLS database.
- You have not updated your FlexMLS Profile (Step 1). Visit the How To Frame IDX page and follow the easy steps to updating your FlexMLS Profile.
- Your AgentID is no longer active or your Broker has Opted our of the IDX program. If you can't login to the FlexMLS system, then this is probably the issue. Please contact ARMLS or your Association for details.
- Check your FlexMLS Profile, if it is blank or incorrect, but you know that you recently updated it then the issue is probably your Association membership syncronizing program. If you are a member of the Phoenix Association of REALTORS you must contact the Phoenix Association directly as their membership information system will overwrite what is in FlexMLS. Even if you correct the web address in FlexMLS, the Phoenix system could change it back the following day. Contact PAR at 602-246-1012 to have them verify your web address in their membership system. Remember, their systems might take longer that an hour to update.
- Some people can see the IDX but others can't? (see the next section)
Some people can see the IDX but others can't?
This happens when your IDX Link is setup correctly on your website and is working fine on most computers, but on a few computers it shows the Sorry message. This is caused by a little "extra" feature in Norton programs that block all standard HTTP header. This little extra feature can be disabled without affecting the Norton programs primary job (firewall, virus protection, etc.). Just open up the Norton program and click the Help button. From there type in "Browser Privacy" for details on how to disable that feature or you can visit their website for more info.
FAQ's
What is IDX?
IDX is the acronym for Internet Data Exchange. The IDX Program permits MLS Participants who do not opt out to grant and receive permission to display each other's active listings on certain public Internet websites. Listings of brokers that opt out of the program shall be excluded from display on other broker's websites and brokers who have opted out may not display properties listed by other brokers on their websites. Any website that displays Shared Listings is subject to the IDX rules and policies.
Who do I contact if I cannot access the site?
For technical questions regarding the frameable IDX site, contact Killer IDX at 888-690-8803 or email us at support@killeridx.com. We are also responsible for the development and hosting of the IDX site.
How often is the data on the site updated?
The IDX data and photos are updated hourly from the live data in FlexMLS.
Can I have more than one website address?
Yes, if it's the same website then you should be able to update your FlexMLS Roster with the primary domain name and then point the other domain names to it.
What happens if my AgentID becomes inactive?
If your agent ID becomes inactive or if your broker decides to opt out of the IDX program, your access to the IDX website will automatically be terminated and a message indicating that your site does not have access will be displayed in place of the IDX site.
What if I cannot find my listing using an IDX site?
Make sure that the listing is Active or Active Contingent.
Make sure the Internet field in the listing (FlexMLS Add/Edit) is set to "Yes".
Contact Killer IDX at 888-690-8803 or email us at support@killeridx.com.
Who is responsible for the format and content of the IDX site?
ARMLS & Killer IDX teamed up over 6 years ago to bring you a free IDX solution. The data originates from the FlexMLS system and the search functionality was designed by Killer IDX to bring your visitors a fast, easy to use system.
Give it a try on our Live Demo page.